Terms and Conditions

1.     Type of vehicle

It is the customer's responsibility to ensure that they order the correct type of vehicle when booking their 'Airport Transfer' in order to carry the right number of passengers and amount of luggage. We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.


2.     Prices

Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such as 'Meet and Greet', additional pick ups and drop offs etc.


3.     Phone Bookings

When you book an 'Airport Transfer' over the phone, our team ensures that accuracy is maintained. It is the customer's responsibility to ensure that the information being passed on to us is not inaccurate or incorrect. We will not be held responsible for any incorrect information provided by a third party either.


4.     Booking Confirmations

When you book an 'Airport Transfer' online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver's phone number. Please print the page.


5.     Payments

Payments can be made by the following methods:

5.1.  Payment required in advance for all the Journeys through secure payment link. No cheques and cash please.

5.2.  Please note that for all bookings made by debit/credit card there will be an additional charge if applicable. In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID along with the card used to make that booking.


6.     Waiting Time Charges

For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason.
For pick ups from home, hotels, offices and any other venues, we do not charge for the first 10 minutes from the actual booking time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason from the very first minute and not the 10th minute.
Flight delays are exempt from these charges. We will refund you for the time you waited at the airport (in arrivals hall) if our driver is late for the pick up. These doesn't include any unforeseen circumstances such as really bad weather, road closures, strikes or any similar activities where our driver is not in a position to reach.


7.     Additional Passengers and Luggage

Additional passengers and luggage’s may be added with the permission of Snap Cars controller provided it doesn't exceed the capacity of the vehicle.


8.     Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £5 whichever is greater.


9.     Cancellation policy

All the bookings can be cancelled free of charge with a minimum of 24 hours notice. However, there will be a £10 or 10% ( whichever is greater ) admin fee charged Any cancellations made within 24 hours of the pick up time will not be refunded.
All the cancellations must be notified to SNAP Cars through e-mail at booking@snapcars.co.uk or over the phone at 01279972737.


10.     Re-booking Policy

Customers can re-book their journey via phone, email or on the website. You will receive the confirmation e-mail for your booking straight away. By law, the drivers are not permitted to take any bookings directly and therefore all the bookings must be made through the mediums mentioned above.


11.     Amendment Policy

Customer can amend their bookings via phone, e-mail or on the website if the booking was originally made on the website. (Please note that the website requires a minimum of 12 hours notice period to accept any amendments and the customer has to be registered on it). We strongly recommend you to make any amendments over the phone or via e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.


12.     Hygiene Policy

The passenger or customer will be held responsible for the entire valet charge if the vehicle's hygiene is not maintained, which poses a potential health risk. Please ensure that the vehicle is kept clean and tidy to avoid any additional charges.


13.     Missed flights

Contact us as soon as possible on 01279972737. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in no refund.

14.     Toll Charges

All bookings made over the phone or Online include Toll charges.

15.     No Show

No show means if a passenger fails to meet the driver on the pick up time and fails to make a contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn't make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.

Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.

16.     Routes

The driver is entitled to choose a route to a destination which he thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.

17.     Private Flight Airport Pickups

For all private flights pick ups from the airports, driver will go at the time booked by the customer only and any further delays will be chargeable.

18.     Liabilities

SNAP CARS accept no liability for any missed flights, Severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. Please allow sufficient time to reach your destination. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case. The customers are responsible for giving us their Pick up location 'IN THE UK'. Snap cars uses its own vehicles but may use third party companies too.

19.     Surcharges

There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.

20.     Driver unable to turn up

In exceptional circumstances such as car breakdown or accidents etc, if the driver is unable to turn up at the pick up location then we will try our best to arrange another vehicle for you. However, this cannot be guaranteed due to the circumstances, and we will issue the full refund for your booking.