At Snap Cars Ltd, we strive to provide the best service possible. However, we understand that there may be times when you need to cancel or amend your booking. This return policy outlines the terms under which cancellations, refunds, and amendments are processed.
1. Cancellation Policy
- Cancellation Period: You can cancel your booking without any charges up to 6 hours before the scheduled pick-up time.
- Late Cancellations: If you cancel within 6 hours of the scheduled pick-up time, the full amount of the booking will be charged.
2. Refund Policy
- Eligible Refunds: Refunds are available for cancellations made at least 6 hours before the scheduled pick-up time.
- Refund Processing: Refunds will be processed within 5-7 business days from the date of cancellation. Refunds will be credited to the original method of payment.
- Administrative Fee: An administrative fee may be deducted from the refund amount to cover processing costs.
3. Amendments to Bookings
- Changes in Booking: Any changes to the booking, including changes to the pick-up time, location, or route, must be communicated as soon as possible.
- Additional Charges: Amendments may incur additional charges, especially if the changes affect the length or duration of the service.
- Flight Delays: We track flight arrivals and adjust pick-up times accordingly. No additional charges will be applied for delays caused by flight changes.
4. No Show Policy
- Definition of No Show: A “no show” occurs when the customer fails to meet the driver at the agreed pick-up time and location without prior notification.
- Charges for No Show: In the event of a no show, the full booking amount will be charged. This includes scenarios where the customer fails to meet the driver at the airport or any other agreed pick-up location.
5. Service Disruptions
- Unforeseen Circumstances: Snap Cars Ltd is not liable for delays or cancellations caused by severe weather, traffic conditions, road closures, or other unforeseen circumstances beyond our control.
- Alternative Arrangements: In such cases, we will make reasonable efforts to provide an alternative arrangement or reschedule the service at no additional cost.
6. Customer Responsibilities
- Accurate Information: Customers must provide accurate and complete information at the time of booking. This includes pick-up and drop-off locations, contact information, and any special requests.
- Timeliness: Customers are responsible for being ready at the scheduled pick-up time. Failure to do so may result in additional waiting time charges or cancellation of the service.
7. Contact Us
For cancellations, amendments, or any other inquiries, please contact our customer service team:
- Email: booking@snapcars.co.uk
- Phone: 01279972737
8. Changes to This Policy
Snap Cars Ltd reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By booking with Snap Cars Ltd, you acknowledge and agree to this return policy. Thank you for choosing our services. We appreciate your business and look forward to serving you again.