At Snap Cars Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, address, email address, phone number.
- Payment Information: Debit/credit card details.
- Booking Information: Flight details, pickup and drop-off locations, and special requests.
- Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
2. How We Use Your Information
We use your information in the following ways:
- To Provide Services: To process and manage your bookings and provide airport transfer services.
- Payment Processing: To process payments for our services.
- Customer Support: To respond to your inquiries and provide customer support.
- Service Improvement: To improve our services, website, and customer experience.
- Legal Obligations: To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Necessity: To fulfill our contract with you by providing the requested services.
- Legitimate Interests: To improve our services and respond to your inquiries.
- Legal Compliance: To comply with legal obligations.
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third-party service providers that assist us in providing our services, such as payment processors and IT support.
- Legal and Regulatory Authorities: When required by law, to comply with legal obligations or to protect the rights, property, or safety of Snap Cars Ltd, our customers, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.
7. Your Rights
You have the following rights regarding your personal data:
- Access: The right to request access to your personal data.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request the deletion of your personal data under certain circumstances.
- Restriction: The right to request the restriction of processing your personal data.
- Data Portability: The right to request the transfer of your personal data to another organization.
- Objection: The right to object to the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us at the contact details provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Snap Cars Ltd
Email: booking@snapcars.co.uk
Phone: 01279972737
Address: Enterprise house Stansted.
10. Complaints
If you have any concerns about our use of your personal data, you can make a complaint to us at booking@snapcars.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
This Privacy Policy is designed to comply with the requirements of UK data protection laws and provide transparency regarding how Snap Cars Ltd handles personal data.