FAQs

1. What airports do you provide transfer services for? We offer transfer services for all major UK airports, including London Stansted and London Heathrow.

2. Are your drivers and vehicles fully licensed? Yes, all our drivers and vehicles are fully licensed in accordance with UK regulations to ensure your safety and comfort.

3. Do you track the flight status? Yes, we track your flight status and adjust your pickup time accordingly. There are no charges for delays or canceled flights.

4. What is your cancellation policy? You can cancel your booking up to 6 hours before the scheduled pickup time without any charges.

5. What payment methods do you accept? We do not accept cash payments. Payment is required in advance by debit or credit card.

6. Are there additional charges for changes or extra stops? Yes, there are additional charges if you change your booking or require additional stops during the transfer.

7. Is smoking allowed in the vehicle? No, smoking is not allowed in the vehicle, in accordance with UK law.

8. How do I make a booking? You can make a booking through our website or by contacting our customer service team.

9. What should I do if my flight is delayed or canceled? Since we track your flight status, there is no need to inform us if your flight is delayed or canceled. We will adjust your pickup time accordingly without any extra charges.

10. Can I get a refund if I cancel my booking? Yes, if you cancel your booking at least 6 hours before the scheduled pickup time, you will receive a full refund.

For any other questions or further assistance, please contact our customer service team.