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Gatwick to Tilbury cruise terminal taxi

Looking for a reliable and comfortable gatwick to tilbury cruise terminal taxi? Snap Cars offers premium private hire transfers with professional drivers and fixed pricing. We monitor flights, provide meet & greet services, and ensure you arrive safely and on time.

Why choose Snap Cars?

24/7 customer support
Meet & Greet included
Flight tracking
Licensed and vetted drivers
Wide range of vehicles

Book your gatwick to tilbury cruise terminal taxi now using our quick online booking form or call our friendly support team for assistance.

1. Introduction

Welcome to Snap Cars Ltd. By booking our services, you agree to abide by the following terms and conditions. These terms apply to all users of our services and are governed by the laws of the United Kingdom.

2. Booking and Confirmation

Booking Process: Bookings can be made via our website, telephone, or email. All bookings are subject to availability and confirmation.
Booking Confirmation: Once a booking is made, a confirmation email will be sent to the customer. This email will contain the details of the booking, including pick-up time, location, and driver information.

3. Payments

Payment Method: We accept payments in advance via debit or credit card only. Cash payments are not accepted.
Payment Confirmation: A payment receipt will be issued once the payment is processed successfully.

4. Cancellations and Refunds

Cancellation Policy: Cancellations can be made up to 6 hours before the scheduled pick-up time without any charges. Cancellations made within 6 hours of the pick-up time will incur the full charge.
Refunds: For eligible cancellations, refunds will be processed within 5-7 business days. An administrative fee may apply.

5. Changes to Bookings

Amendments: Any changes to the booking, such as additional stops or change in route, must be communicated in advance and may incur additional charges.
Flight Tracking: We track flight arrivals and will adjust the pick-up time accordingly. No extra charges will apply for delays or cancellations caused by flight changes.

6. Waiting Time

Home and Hotel Pick-ups: A 5-minute waiting time is included free of charge. After that, a waiting fee of £5.00 for the next 12 minutes, followed by £0.40 per minute, will be applied.
Airport Pick-ups: A 60-minute waiting time is included free of charge from the actual landing time. After that, a waiting fee will be applied as per the above rates.

7. Passenger and Luggage Responsibilities

Vehicle Type: It is the passenger’s responsibility to book the correct type of vehicle for the number of passengers and amount of luggage. If the vehicle cannot accommodate the excess, we reserve the right to cancel the service with full charges applied.
Additional Passengers and Luggage: Must be communicated in advance. Extra charges may apply for additional passengers or luggage not specified at the time of booking.

8. No Smoking Policy

As per UK law, smoking is strictly prohibited in all our vehicles. Failure to comply may result in the termination of the service without a refund.

9. Liability

Service Disruptions: Snap Cars Ltd is not liable for delays caused by severe traffic, road closures, extreme weather conditions, or other unforeseen circumstances.
Passenger Conduct: Passengers are expected to conduct themselves in a manner that does not jeopardize the safety of the driver or vehicle. Snap Cars Ltd reserves the right to refuse service to passengers who are deemed to pose a risk.

10. Special Conditions

Seasonal Surcharge: Prices will be 50% higher on 24th, 25th, 26th December, and 1st January due to limited driver availability.
Child Seats: We provide child seats upon request but cannot guarantee availability. Passengers are responsible for fitting the seat and ensuring it meets their child’s needs.

11. Data Protection

Privacy Policy: We are committed to protecting your privacy and will only use your personal information in accordance with our privacy policy, which complies with UK data protection laws.

12. Contact Information

For any queries or concerns, please contact us via email at booking@snapcars.co.uk

By booking with Snap Cars Ltd, you agree to these terms and conditions. Thank you for choosing our services.

At Snap Cars Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number.
Payment Information: Debit/credit card details.
Booking Information: Flight details, pickup and drop-off locations, and special requests.
Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

2. How We Use Your Information

We use your information in the following ways:

To Provide Services: To process and manage your bookings and provide airport transfer services.
Payment Processing: To process payments for our services.
Customer Support: To respond to your inquiries and provide customer support.
Service Improvement: To improve our services, website, and customer experience.
Legal Obligations: To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual Necessity: To fulfill our contract with you by providing the requested services.
Legitimate Interests: To improve our services and respond to your inquiries.
Legal Compliance: To comply with legal obligations.

4. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party service providers that assist us in providing our services, such as payment processors and IT support.
Legal and Regulatory Authorities: When required by law, to comply with legal obligations or to protect the rights, property, or safety of Snap Cars Ltd, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

7. Your Rights

You have the following rights regarding your personal data:

Access: The right to request access to your personal data.
Rectification: The right to request correction of inaccurate or incomplete personal data.
Erasure: The right to request the deletion of your personal data under certain circumstances.
Restriction: The right to request the restriction of processing your personal data.
Data Portability: The right to request the transfer of your personal data to another organization.
Objection: The right to object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Snap Cars Ltd
Email: booking@snapcars.co.uk
Phone: 01279972737
Address: Enterprise house Stansted.

10. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at booking@snapcars.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

This Privacy Policy is designed to comply with the requirements of UK data protection laws and provide transparency regarding how Snap Cars Ltd handles personal data.

1. What airports do you provide transfer services for? We offer transfer services for all major UK airports, including London Stansted and London Heathrow.

2. Are your drivers and vehicles fully licensed? Yes, all our drivers and vehicles are fully licensed in accordance with UK regulations to ensure your safety and comfort.

3. Do you track the flight status? Yes, we track your flight status and adjust your pickup time accordingly. There are no charges for delays or canceled flights.

4. What is your cancellation policy? You can cancel your booking up to 6 hours before the scheduled pickup time without any charges.

5. What payment methods do you accept? We do not accept cash payments. Payment is required in advance by debit or credit card.

6. Are there additional charges for changes or extra stops? Yes, there are additional charges if you change your booking or require additional stops during the transfer.

7. Is smoking allowed in the vehicle? No, smoking is not allowed in the vehicle, in accordance with UK law.

8. How do I make a booking? You can make a booking through our website or by contacting our customer service team.

9. What should I do if my flight is delayed or canceled? Since we track your flight status, there is no need to inform us if your flight is delayed or canceled. We will adjust your pickup time accordingly without any extra charges.

10. Can I get a refund if I cancel my booking? Yes, if you cancel your booking at least 6 hours before the scheduled pickup time, you will receive a full refund.

For any other questions or further assistance, please contact our customer service team.

At Snap Cars Ltd, we strive to provide the best service possible. However, we understand that there may be times when you need to cancel or amend your booking. This return policy outlines the terms under which cancellations, refunds, and amendments are processed.

1. Cancellation Policy

Cancellation Period: You can cancel your booking without any charges up to 6 hours before the scheduled pick-up time.
Late Cancellations: If you cancel within 6 hours of the scheduled pick-up time, the full amount of the booking will be charged.

2. Refund Policy

Eligible Refunds: Refunds are available for cancellations made at least 6 hours before the scheduled pick-up time.
Refund Processing: Refunds will be processed within 5-7 business days from the date of cancellation. Refunds will be credited to the original method of payment.
Administrative Fee: An administrative fee may be deducted from the refund amount to cover processing costs.

3. Amendments to Bookings

Changes in Booking: Any changes to the booking, including changes to the pick-up time, location, or route, must be communicated as soon as possible.
Additional Charges: Amendments may incur additional charges, especially if the changes affect the length or duration of the service.
Flight Delays: We track flight arrivals and adjust pick-up times accordingly. No additional charges will be applied for delays caused by flight changes.

4. No Show Policy

Definition of No Show: A “no show” occurs when the customer fails to meet the driver at the agreed pick-up time and location without prior notification.
Charges for No Show: In the event of a no show, the full booking amount will be charged. This includes scenarios where the customer fails to meet the driver at the airport or any other agreed pick-up location.

5. Service Disruptions

Unforeseen Circumstances: Snap Cars Ltd is not liable for delays or cancellations caused by severe weather, traffic conditions, road closures, or other unforeseen circumstances beyond our control.
Alternative Arrangements: In such cases, we will make reasonable efforts to provide an alternative arrangement or reschedule the service at no additional cost.

6. Customer Responsibilities

Accurate Information: Customers must provide accurate and complete information at the time of booking. This includes pick-up and drop-off locations, contact information, and any special requests.
Timeliness: Customers are responsible for being ready at the scheduled pick-up time. Failure to do so may result in additional waiting time charges or cancellation of the service.

7. Contact Us

For cancellations, amendments, or any other inquiries, please contact our customer service team:

Email: booking@snapcars.co.uk
Phone: 01279972737

8. Changes to This Policy

Snap Cars Ltd reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By booking with Snap Cars Ltd, you acknowledge and agree to this return policy. Thank you for choosing our services. We appreciate your business and look forward to serving you again.