About Us

Welcome to Snap Cars Airport Transfer, your premier choice for luxurious and reliable airport transportation. We specialize in providing seamless and timely transfers, ensuring you travel in comfort and style with our top-of-the-line vehicles and professional chauffeurs. Whether it's for business or leisure, trust Snap Cars to elevate your travel experience from start to finish.

T&C'S

Cancellation

At Snap Cars Ltd, we strive to provide the best service possible. However, we understand that there may be times when you need to cancel or amend your booking. This return policy outlines the terms under which cancellations, refunds, and amendments are processed.

1. Cancellation Policy

• Cancellation Period: You can cancel your booking without any charges up to 6 hours before the scheduled pick-up time.
• Late Cancellations: If you cancel within 6 hours of the scheduled pick-up time, the full amount of the booking will be charged.

2. Refund Policy

• Eligible Refunds: Refunds are available for cancellations made at least 6 hours before the scheduled pick-up time.
• Refund Processing: Refunds will be processed within 5-7 business days from the date of cancellation. Refunds will be credited to the original method of payment.
• Administrative Fee: An administrative fee may be deducted from the refund amount to cover processing costs.

3. Amendments to Bookings

• Changes in Booking: Any changes to the booking, including changes to the pick-up time, location, or route, must be communicated as soon as possible.
• Additional Charges: Amendments may incur additional charges, especially if the changes affect the length or duration of the service.
• Flight Delays: We track flight arrivals and adjust pick-up times accordingly. No additional charges will be applied for delays caused by flight changes.

4. No Show Policy

• Definition of No Show: A "no show" occurs when the customer fails to meet the driver at the agreed pick-up time and location without prior notification.
• Charges for No Show: In the event of a no show, the full booking amount will be charged. This includes scenarios where the customer fails to meet the driver at the airport or any other agreed pick-up location.

5. Service Disruptions

• Unforeseen Circumstances: Snap Cars Ltd is not liable for delays or cancellations caused by severe weather, traffic conditions, road closures, or other unforeseen circumstances beyond our control.
• Alternative Arrangements: In such cases, we will make reasonable efforts to provide an alternative arrangement or reschedule the service at no additional cost.

6. Customer Responsibilities

• Accurate Information: Customers must provide accurate and complete information at the time of booking. This includes pick-up and drop-off locations, contact information, and any special requests.
• Timeliness: Customers are responsible for being ready at the scheduled pick-up time. Failure to do so may result in additional waiting time charges or cancellation of the service.

7. Contact Us

For cancellations, amendments, or any other inquiries, please contact our customer service team:

• Email: booking@snapcars.co.uk
• Phone: 01279972737

8. Changes to This Policy

Snap Cars Ltd reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By booking with Snap Cars Ltd, you acknowledge and agree to this return policy. Thank you for choosing our services. We appreciate your business and look forward to serving you again.

Privacy Policy

Snap Cars Ltd Company

At Snap Cars Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number.
• Payment Information: Debit/credit card details.
• Booking Information: Flight details, pickup and drop-off locations, and special requests.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

2. How We Use Your Information

We use your information in the following ways:

• To Provide Services: To process and manage your bookings and provide airport transfer services.
• Payment Processing: To process payments for our services.
• Customer Support: To respond to your inquiries and provide customer support.
• Service Improvement: To improve our services, website, and customer experience.
• Legal Obligations: To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: To fulfill our contract with you by providing the requested services.
• Legitimate Interests: To improve our services and respond to your inquiries.
• Legal Compliance: To comply with legal obligations.

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party service providers that assist us in providing our services, such as payment processors and IT support.
• Legal and Regulatory Authorities: When required by law, to comply with legal obligations or to protect the rights, property, or safety of Snap Cars Ltd, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

7. Your Rights

You have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request the deletion of your personal data under certain circumstances.
• Restriction: The right to request the restriction of processing your personal data.
• Data Portability: The right to request the transfer of your personal data to another organization.
• Objection: The right to object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Snap Cars Ltd
Email: booking@snapcars.co.uk
Phone: 01279972737
Address: Enterprise house Stansted.

10. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us at booking@snapcars.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

This Privacy Policy is designed to comply with the requirements of UK data protection laws and provide transparency regarding how Snap Cars Ltd handles personal data.

Return Policy

Experience the pinnacle of luxury with our Executive Transfers. Our premium vehicles are equipped with high-end amenities, and our professional chauffeurs ensure a refined, first-class travel experience tailored to your needs.

FAQ's

1. What airports do you provide transfer services for? We offer transfer services for all major UK airports, including London Stansted and London Heathrow.

2. Are your drivers and vehicles fully licensed? Yes, all our drivers and vehicles are fully licensed in accordance with UK regulations to ensure your safety and comfort.

3. Do you track the flight status? Yes, we track your flight status and adjust your pickup time accordingly. There are no charges for delays or canceled flights.

4. What is your cancellation policy? You can cancel your booking up to 6 hours before the scheduled pickup time without any charges.

5. What payment methods do you accept? We do not accept cash payments. Payment is required in advance by debit or credit card.

6. Are there additional charges for changes or extra stops? Yes, there are additional charges if you change your booking or require additional stops during the transfer.

7. Is smoking allowed in the vehicle? No, smoking is not allowed in the vehicle, in accordance with UK law.

8. How do I make a booking? You can make a booking through our website or by contacting our customer service team.

9. What should I do if my flight is delayed or canceled? Since we track your flight status, there is no need to inform us if your flight is delayed or canceled. We will adjust your pickup time accordingly without any extra charges.

10. Can I get a refund if I cancel my booking? Yes, if you cancel your booking at least 6 hours before the scheduled pickup time, you will receive a full refund.

For any other questions or further assistance, please contact our customer service team.